Telegram ecommerce bot development
Catalogue, orders and order status in one chat.
A Telegram ecommerce bot connects your real catalogue and order handling to Telegram: customers choose products, order, pay and follow the status in one chat. We plan the buying flow first, then choose between a shop bot and a Mini App based on how people will shop.
What Telegram ecommerce bot development includes
Catalogue and buying flow
We review your product structure, variants and customer questions, and decide whether chat-style selection is enough or a Mini App catalogue works better.
Orders and stock
We connect prices, availability and order creation to your store system and decide what happens if stock or a price changes before the customer confirms.
Payment or order request
We agree whether the flow ends with payment, a quote or an order request, and choose the payment method by product type, market and Telegram’s current rules.
Service and exceptions
We plan order confirmation, customer identification and handover to staff, and agree who handles delivery problems, refunds and unusual orders.
What you get
- A description of the catalogue and the order flow, from choosing a product to confirmation.
- A working bot or Mini App connected to your store system.
- Order checks, confirmations and instructions for the team that handles orders.
What this can look like
A store wants repeat customers to reorder through Telegram. The bot finds the right products, prepares the order and shows status updates, while stock and fulfilment stay in the store system.
Who a Telegram sales bot is for
A good fit
- Shops with regular customers who already message them in Telegram.
- Businesses with a short catalogue or repeat orders: food, cosmetics, supplies, services with booking.
- Brands with a Telegram channel that want to turn readers into buyers without sending them to another site.
Not the right fit
- A large catalogue with complex filters and comparisons: a Mini App or your online store handles that better.
- Products where Telegram’s payment rules don’t fit your business model. We check this before development.
From the first brief to the first orders
Each stage ends with something you can check before we continue.
Brief
We agree the products, the buying flow and how orders are handled today, and check Telegram’s payment rules for your product.
Conversation design
We design the conversation or Mini App screens, order statuses and messages, and agree them with your team.
Build and connect
We build the bot, connect it to the catalogue and order system and test it on real orders and edge cases.
Launch and review
We launch to a group of customers first, review orders and questions and improve the flow before a wider launch.
What we need from you
Access to your catalogue or store system (or an export), a description of how orders are processed and delivered, your payment provider details if payment is planned, and the person responsible for orders.
Tell us what customers ask before they buy today. Those questions decide what the bot has to show on each product.
Physical goods can be paid through connected payment providers. Digital goods and services sold inside Telegram must be paid in Telegram Stars. The rules change, so we check the current ones for your products before development.
Shop bot or Mini App: what sells better in Telegram
The format follows the catalogue and the customer, not the other way round.
Chat-style shop bot
Buttons and short messages. Works for short catalogues and repeat orders, including “same as last time”. The quickest way to start selling in Telegram.
Mini App catalogue
Photos, filters, variants and a basket, like a mobile shop that opens inside Telegram. For larger catalogues and products that need comparing.
Channel plus bot
Posts in your channel carry an order button that opens the product. Suits brands that already have an audience in Telegram.
Order request instead of payment
For wholesale, custom products and anything priced per order: the bot collects a complete request and a manager confirms the price.
What affects the cost of a Telegram shop bot
The chat interface is the visible part. The work behind it is keeping the bot in step with your store.
Catalogue size and sync
A short list maintained by hand, or automatic sync of products, prices and stock from your store platform or ERP.
Variants and pricing rules
Sizes and colours, wholesale prices, promo codes and bundles.
Payments and delivery
Payment provider setup, Telegram Stars for digital products, delivery options and cost calculation.
Order statuses
Which statuses customers see, which notifications they get and how those connect to your fulfilment.
Admin and service
Who edits the catalogue, answers questions and handles returns, and what tools they need for it.
We’ll quote cost and timing in EUR after a short brief.Discuss a sales bot
Telegram ecommerce bots: common questions
Do digital products use the same payments as physical goods?
No. Telegram requires Telegram Stars for digital goods and services sold inside Telegram apps. We check your product type against the current official rules before planning payments.
Can we start with order requests instead of payment?
Yes. The first version can collect a complete order request and pass it to staff. Payment and a richer catalogue can be added in later versions.
Can the bot sell through our Telegram channel?
Yes. Posts in the channel can carry a button that opens the product in the bot or Mini App, so readers buy without leaving Telegram. We also tag the links so you can see which posts lead to orders.
How is the cost of a Telegram shopping bot calculated?
From the catalogue size and how it syncs, variants and pricing rules, payments, delivery and order statuses. We quote cost and timing in EUR after the brief.
Can customers track their orders in the bot?
Yes, if your store system provides order statuses. The bot shows only the customer’s own orders and sends an update when the status changes.
Platform reference: Official Telegram digital payment guidance
Read before you start
Short practical guides on the same subject.
- Since 2006
- Written scope before work starts
- One contact person
- Reply within 24 hours
What should customers buy in Telegram?
Tell us about your catalogue, how you take payments and the store system you use. We’ll reply with questions and a suggested first step.
The first conversation is free, with no obligation.