CUSTOMER SERVICE
Enquiries and service requests
The bot takes requests, asks for missing details, shows the status and hands the chat to a manager when needed.
SERVICES / TELEGRAM BOTS
Telegram bot development
Orders, bookings and customer questions, right in Telegram.
Your customers already message you on Telegram, and our Telegram bot development services put those chats to work. We build custom bots that answer questions, take orders and bookings, log enquiries in your CRM and pass complex cases to a manager, from a simple bot to a full Mini App.
BUSINESS SCENARIOS
What our Telegram bot development services cover
TEAM OPERATIONS
Tasks, updates and notifications
Staff send updates and receive tasks in Telegram, and the data goes into your system.
AI ASSISTANCE
An assistant with clear boundaries
An AI assistant answers only from your materials and hands over to a person when it isn’t sure.
MINI APPS
A richer service inside Telegram
When buttons and messages aren’t enough, we add a Mini App: a catalogue, an account area or a form inside Telegram.
BEFORE DEVELOPMENT
What we decide before development
01
Dialogue and user roles
Main journeys, commands, permissions, validation and the response when the bot cannot complete a task.
02
Data and system connections
Which CRM fields the bot fills in, how duplicates are avoided and which system is the source of truth for customer data.
03
Mini Apps and payment requirements
If you need a Mini App and payments, we check Telegram’s rules for your type of product before development.
04
Deployment and support ownership
Settings, monitoring, instructions, what to do when something fails, and the support plan.
HOW IT WORKS
A dialogue that moves the task forward
Choose a journey to see the sample reply and next system action.
Simplified example. Final steps depend on your tools.
Next: the bot confirms the time and contact details and passes the booking to the team.
Next: the bot checks that the order belongs to this customer, shows the status and brings in a manager if needed.
LIMITS
What a Telegram bot for business can and can’t do
A bot handles the routine part of a conversation well: it asks the same questions every time, checks the answers and writes them where your team works. It is weaker with unusual requests, complaints and anything that needs judgement, so every bot we build has a clear way to reach a person.
What we don’t promise
We don’t promise a bot that answers everything. When it isn’t sure, it passes the chat to a person, and payments follow Telegram’s rules for your type of product.
COST
What affects the cost of a custom Telegram bot
A Telegram bot for business can be a small job or a product with its own team. The difference comes from four things.
01
Scenarios and branching
A bot with one enquiry form is simple. Several flows with checks, exceptions and handover to staff take more design and testing.
02
Integrations
CRM, booking system, online store, payments. Each connection needs mapping and a plan for failures.
03
AI answers
Connecting a knowledge base, testing answer quality and the monthly cost of model usage.
04
Admin and support
Who edits texts and products, who watches errors, and how quickly problems are fixed.
We’ll quote cost and timing in EUR after a short brief.Discuss a Telegram bot
EXPLORE FOCUSED SERVICES
Bots for a specific job
Bots with AI, with a CRM, with a catalogue and payments, or for your team’s internal work.
AI BOTS
Telegram AI bot development
AI bots that answer from your approved content, stay within the limits you set and hand over to staff when needed.
Telegram AI bot development →CRM
Telegram CRM integration
Telegram enquiries go straight into your CRM, with the right manager assigned and no duplicate contacts.
Telegram CRM integration →ONLINE SALES
Telegram ecommerce bot development
Shopping bots linked to your real catalogue: product choice, orders, payments and order status.
Telegram ecommerce bot development →TEAM WORKFLOWS
Telegram business automation
Bots for your team: tasks, approvals, booking requests and alerts that go straight into the systems you already use.
Telegram business automation →Related services
Our own example. New requests from this website arrive in our team’s Telegram the moment they are sent. See how it’s built →
GUIDES
Guides on this topic
Practical advice you can use before talking to us.
- Telegram bot or Mini App: which one do your customers need?
- How to connect Telegram to a CRM: leads and duplicates
- How to accept payments in Telegram: products, confirmations and order statuses
- Telegram business bot brief: what to define before development
- Telegram Mini App launch checklist
FAQ
Questions before you start
Bot or Mini App: which do we need?
A bot is enough for dialogues, notifications and simple forms. A Mini App adds a full interface inside Telegram: a catalogue, an account area or a complex form.
Can the bot work with our CRM?
Yes, if the CRM has an API. The bot can create leads, look up customers and update statuses.
Can the bot answer questions with AI?
Yes, from your approved materials, with limits on what it may answer and a handover to a person when it isn’t sure.
How is the cost of a Telegram bot calculated?
From the scenarios, integrations, AI answers and support described above, and whether you need a Mini App or payments. We quote in EUR once we understand these.
Who looks after the bot after launch?
We discuss support before launch: hosting, monitoring, updates and who on your side manages the content.
Can we build a Telegram bot with a no-code builder?
For a simple menu with a few buttons, a builder is often enough. Custom development is needed when the bot works with a CRM, payments, personal data or AI: then error handling, access rights and support after launch decide whether it can be trusted.
- Since 2006
- Written scope before work starts
- One contact person
- Reply within 24 hours
What should your bot do for customers?
Describe the conversation, who uses the bot and the tools it should connect to. We’ll reply with questions and a suggested first step.
The first conversation is free, with no obligation.